Tell us first
The quickest route almost always runs directly through us. Describe what happened in writing, by telephone or in person. We record every complaint, look into it and come back to you with our assessment.
It helps if you give us your name, the policy or claim number concerned, a short account of the facts and what you would regard as a solution.
SüdwestRing Versicherungsmakler GmbH
Birkenstraße 8/1, 88285 Bodnegg/Rotheidlen, Germany
Phone +49 7520 208000
info@suedwestring.de
How we handle complaints
We confirm that your complaint has arrived and name a contact for you. The matter is documented and reviewed by someone who was not directly involved. You receive a reasoned response. If something cannot be settled quickly, we keep you informed of where matters stand.
Evaluating complaints is part of our quality management. Points that recur feed back into how we work.
Independent arbitration boards
If we cannot get any further together, you can call on an independent arbitration board. Under section 214 of the Insurance Contract Act and section 17 (4) of the Ordinance on Insurance Mediation we are obliged to take part in dispute resolution procedures before the following consumer arbitration boards. The procedure is free of charge for you.
Versicherungsombudsmann e.V.
Postfach 08 06 32, 10006 Berlin, Germany
www.versicherungsombudsmann.de
Responsible for disputes concerning insurance mediation and for most classes of insurance.
Ombudsman for private health and long term care insurance
Postfach 06 02 22, 10052 Berlin, Germany
www.pkv-ombudsmann.de
Responsible where private health or long term care insurance is concerned.
Supervisory authority
You can also turn to the Federal Financial Supervisory Authority:
Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin)
Graurheindorfer Straße 108, 53117 Bonn, Germany
www.bafin.de
For questions about our entry in the intermediaries register, the Chamber of Industry and Commerce Bodensee-Oberschwaben, 88250 Weingarten, is responsible. Our registration number and all further mandatory information can be found under important customer information.
Data protection
For questions or complaints about how your personal data is handled you can reach our data protection officer at datenschutzbeauftragter@suedwestring.de. Independently of that you have the right to complain to the competent data protection supervisory authority. The details are set out in our privacy policy.